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- How do role-based access controls work?
- How to use the dashboard
- Case Management in CX Index
- How to Use Social Listening in CX Index
- How to view comments
- Different Report Types
- How to view and manage a case
- GDPR & Unsubscribing a customer
- How to use NLP
- How to build a survey
- How to create a survey
- How to view completed feedback
- Roles and Groups
- Integrating CX Index with Genesys Cloud
- Ensuring the Security of All Areas
- User Management in CX Index
- How to Use the Survey Builder
- How to configure Reporting
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