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Feedback and Records Support Home Feedback and Records How do I check the response rates for a select period of time, and for a specific team/dept/agent? How can I check the response rates for a selected period of time? You can view th… How do I view results for a metric? How do I view results for a metric? Go to your Dashboard From the selection of … How do I view comments about me or my team? Click the menu icon on the top left corner of your page. Select Feedback Records … How to view an individual survey response and filter on it How to view an individual survey response Click the menu icon on the top left cor… How can I compare scores of a group of agents for a metric? There are two places where you can compare the scores of a group of agents. Dashb… How to view a trend of results over a specific period Go to your Dashboard From the selection of metric dials, at the top of the page, … How to view and compare results by channel/survey How to view and compare results by channel Go to your Dashboard From the selectio… Does CX Index support voice surveys with comment questions? Yes, CX Index supports voice surveys with open-ended questions. Once the data int…