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Feedback and Records Support Home Feedback and Records How to access feedback records, agent records, customer records Access your: Feedback records Agent records Customer records Click the 3 dots at … Understanding Feedback Record Filters Filters can be customised depending on customer preferences. Whether you are moni… What happens if a customer abandons a survey? Sometimes life gets in the way and a customer may not be able to complete a surve… Does CX Index support Voice CSAT with open-ended questions? Yes, CX Index supports CSAT with open-ended questions. Once the data integrates i…