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Feedback and Records Support Home Feedback and Records How do I check the response rates for a select period of time, and for a specific team/dept/agent? How can I check the response rates for a selected period of time? You can view th… How do I view results for a metric? How do I view results for a metric? Go to your Dashboard From the selection of … How do I view comments about me or my team? Click the menu icon on the top left corner of your page. Select Feedback Records … How to view an individual survey response and filter on it How to view an individual survey response Click the menu icon on the top left cor… How can I compare scores of a group of agents for a metric? There are two places where you can compare the scores of a group of agents. Dashb… How to view a trend of results over a specific period Go to your Dashboard From the selection of metric dials, at the top of the page, … How to view and compare results by channel/survey How to view and compare results by channel Go to your Dashboard From the selectio…