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- How to use the dashboard
- How to view completed feedback
- Configuring an IVR Survey (Genesys Cloud)
- How to configure Reporting
- GDPR & Unsubscribing a customer
- How do role-based access controls work?
- How to view and manage a case
- How to use NLP
- How to view comments
- How to build a survey
- Configuring an Email Survey (Genesys Cloud)
- Configuring an SMS Survey (Genesys Cloud)
- Roles and Groups
- Custom Case Fields
- Getting Started with CX Index (Genesys Cloud Integration)
- Reporting in CX Index
- How to Use Social Listening in CX Index
- How to add questions to a survey
- ETL
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