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- Configuring an IVR Survey (Genesys Cloud)
- How to view completed feedback
- How to view comments
- How to use the dashboard
- How to Use Social Listening in CX Index
- How to use NLP
- GDPR & Unsubscribing a customer
- How do role-based access controls work?
- Case Management in CX Index
- How to email an end user about a case
- How to configure Reporting
- How to Use the Survey Builder
- Case Rules
- Custom Case Fields
- How to build a survey
- How to view and manage a case
- Configuring an Email Survey (Genesys Cloud)
- Configuring an SMS Survey (Genesys Cloud)
- Roles and Groups
- Case Reasons
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