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Social Listening Support Home Social Listening Social Listening in CX Index Social media is another feedback channel. It is a crucial way to understand your … Social Listening Audits The CX Index Social Listening tool lets you listen to mentions of your company, f… Configuring Social Listening Settings Social Listening Settings You can configure your CX Index for: Social Listening S… What APIs do you use to route Facebook and Twitter posts? For Facebook, we use a Facebook developer's account. There are several Product AP… Does your sentiment analysis support all channels? Our sentiment analysis covers text from omnichannel surveys including IVR, chat a… Do you support listening for Dark Posts on Twitter and Instagram? This is on our product roadmap. Dark Posts are commercials/sponsored content on S…