You can configure your CX Index for:
Configuration for Social Listening is the same for each social media platform.
To edit the configuration settings for a platform, hover over the platform name so that the edit link displays. Click the Edit text to configure the settings for that platform.
To improve the chances of search success, specify both a value and a label.
Why is social media mentions categorisation important?
Categorising the social media mentions enables identification of underlying trends.
Are 'Delivery' social media mentions dominating the % of mentions you're hearing? Followed by e.g. 'Service'? Take this data and translate what you're listening to into tangible business actions.
To improve the chances of search success, specify both a value and a label.
For example, if searching for CX Index, type:
delivery: Delivery
Want to redirect to e.g. the CX Index Twitter account? Type in
https://twitter.com/CXINDEX
Click Update to save changes made
This is flexible with simple configuration rules. These rules govern how the solution chooses the preferred 3rd party review site and is customisable to each business’ requirements.
We call the CX Index tool that delivers this functionality Social Advocate™. Social Advocate™ is the target 3rd party social review sites.
Social Advocate™ delivers winning outcomes for CX Index customers. Why? Because it creates positive impacts on senior management business objectives.
Customise the number to redirect your customer to your target Social Advocacy site. Vary the number depending on NPS, CSAT or Comment Sentiment.
In all instances, click the Save Changes button to update configuration changes made.
Our award-winning customer care team is here for you.