Social media is another feedback channel. It is a crucial way to understand your customers’ sentiment about your business.
What are the hashtags people are using about your brand?
Are they positive? Or are they negative?
With CX Index, you can listen to what your customers say about you on all the major social media platforms.
It’s real-time listening to what your real-life customers are saying about you to their friends and followers online. Social listening allows you to understand your customers better. What they want and need. That information lets your business meet these expectations and helps you to inform your product and business strategies.
Cut through the noise of social media to find out what is being said about your brand online. And then engage with your advocates and critics alike in a positive, meaningful way.
Our award-winning customer care team is here for you.