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- How to Use Social Listening in CX Index
- How do role-based access controls work?
- Natural Language Processing Explained
- User Management in CX Index
- Adding a New Social Integration
- Case Management in CX Index
- Understanding Survey Channels (Genesys Cloud Integration)
- What is Social Listening?
- How to Use the Survey Builder
- How to manually send a survey
- Getting Started with CX Index (Genesys Cloud Integration)
- Integrations
- How to use the dashboard
- How to use NLP
- How to use #Org person name
- Social Listening Settings and Permissions
- Configuring Metrics
- How to email an end user about a case
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