The speech to text seems to appear as an ongoing string. Can you separate it by Agent and Caller?

Yes. To date, we listen to the voice of the customer.

So in the open question in IVR, we display only the customer's speech-to-text.

With a contact centre’s recording setting we can split the audio.

Audio Splitting Speech to Text

We can split it into two separate streams (agent, customer).

See this timeline example (below).

The upper part of the graph is the agent’s voice; the lower part is the customer’s voice. 

We could therefore transcribe them separately.

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