Additional Gamification Queries

Is Gamification related to surveys?

It is not only related to surveys; however in our experience, this is the main source of engaging Agents. 

What’s the minimum sample size used to evaluate agent performance?

It would work right out of the box, the more feedback records we collect, the more accurate we can be.

Are the agent regressors customizable? (cool analysis btw) 

Yes, the agent regressors are customisable

Do you plan on continuing to innovate around gamification?


The current iteration of gamification in CX Index is inspired by Tabletop Roleplay games.

Future innovations are to use

  • racing games and
  • city building games

as inspiration for their examples.

so all the time in a fun visual way.

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