It is not only related to surveys; however in our experience, this is the main source of engaging Agents.
It would work right out of the box, the more feedback records we collect, the more accurate we can be.
Yes, the agent regressors are customisable .
The current iteration of gamification in CX Index is inspired by Tabletop Roleplay games.
Future innovations are to use
as inspiration for their examples.
so all the time in a fun visual way.
Our award-winning customer care team is here for you.