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- Case Management in CX Index
- Configuring an IVR Survey (Genesys Cloud)
- How do role-based access controls work?
- How to use the dashboard
- Configuring an Email Survey (Genesys Cloud)
- Configuring an SMS Survey (Genesys Cloud)
- How to build a survey
- Roles and Groups
- How to manually send a survey
- Getting Started with CX Index (Genesys Cloud Integration)
- User Management in CX Index
- Natural Language Processing Explained
- Understanding Survey Channels (Genesys Cloud Integration)
- How to use NLP
- GDPR & Unsubscribing a customer
- How to Use Social Listening in CX Index
- How to view comments
- How to Use the Survey Builder
- Information Classification
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