What’s your Master Subscription Agreement?

A Master Subscription Agreement is an agreement (or ‘contract’) between you (the ‘company who in the end uses the software’) and the company who provides the software (in this case, that’d be us, CX Index).

Basically the Master Subscription Agreement (often abbreviated to ‘MSA’) gives the end user (you) the contractual right to use the software.

With a nod in the direction of attorney Jeremy Aber who wrote this blog post, this is what we want you feel about our contract:

  • The CX Index team’s serious about this whole volunteer recruitment thing.
  • I understand CX Index’s pricing, licensing and services model. It’s simple.
  • I like the way CX Index seems to be transparent about how they work, and about their revenue model.
  • They look like they know what they’re doing.
  • I bet they have a lot of customers.
  • It looks they approved this document internally and it hasn’t just been rolled out by a law firm.
  • I don’t see any tricks in here.
  • This looks and feels fair, and I’m happy for us to agree to it.


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