Welcome to the CX Index Knowledge Base

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Here you’ll find answers to the most common questions. If you can't find a solution, feel free to reach out – we're here to help!

      Knowledge Base

      A comprehensive guide to knowledge

      Configuration

      Genesys Cloud Integration
      Survey Configuration
      Customers
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      Surveys

      How to build a survey
      How to manually send a survey
      Survey Access
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      User Admin

      User Management in CX Index
      Roles and Groups
      Survey Access
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      Dashboards,
      Feedback & Records

      How to view comments
      How to view completed feedback
      How to use the dashboard
      See all

      Natural Language
      Processing

      Natural Language Processing Explained
      Excluding Keywords from NLP Analysis
      Configuring Custom NLP Categories
      See all

      Case Management

      Case Rules
      Case Reasons
      Custom Case Fields
      See all

      Reporting

      How to configure Reporting
      Reporting in CX Index
      Different Report Types
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      Partners

      Account Setup
      App Settings
      Demo Apps
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      Social

      What is Social Listening?
      How to Use Social Listening in CX Index
      Social Listening Functionality Overview
      See all

      Security

      How CX Index keeps your data safe
      Data Protection in CX Index
      Data Hosting with CX Index
      See all

      CONTACT US TODAY

      Feel free to reach out to us!
      We're here to help.

      +353 1 4370899

      sales@cxindex.com

      support@cxindex.com