Sorry, we didn't find any relevant articles for you. Please fill out the contact form below and we will reply as soon as possible. Your email Your question Description (details) title="ReCAPTCHA"
Configuration Support Home Configuration What channels do you support? Does Omni-channel include SMS? Or is it just Email and Chat? Email, IVR, Chat, SMS, and web pop up .… Configuring IVR What is IVR? IVR stands for Interactive Voice Response (IVR). It's a technology t… Can the survey data be used with predictive routing? Yes, we can inject that information into the contact centre product. Or we can ex… Do you use chat and voice bot (ideally based on GIA) to collect survey data? We can collect surveys from chat and voice bot interactions, but we do not curren…