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Configuration Support Home Configuration What channels do you support? Does Omni-channel include SMS? Or is it just Email and Chat? Email, IVR, Chat, SMS, and web pop up… Can you select your preferred hosting region? Yes, we can accommodate region specific hosting. CX Index is hosted on the Amazon… Can report access be limited (e.g. agent view only their survey responses, team leaders to see just their agents)? Yes, CX Index can create different views for different tiers of users. Role Based… How do role-based access controls work? Role-based access controls (RBAC) ensure employees access only information they n…