Critical Success Factors

The following factors are critical to the successful implementation of security within CX Index:

• Comprehensive security policies, objectives and initiatives that clearly reflect CX Index business objectives
• A security approach that is consistent with CX Index’s culture
• Highly visible support from CX Index’s executive management
• Solid understanding of security requirements and risk management practices
• Effective communication of security to all CX Index managers, associates, partners, clients, vendors and developers
• Guidance on information security policy to all CX Index managers, associates, partners, clients, vendors and developers
• Information security awareness and training
• Continual review and measurement of the effectiveness and efficiency of security controls and mechanisms
• Timely adjustments to the security posture by addressing deficiencies and by reflecting changes in CX Index’s business objectives as necessary
• Annual review of the information security policy to update policy as needed to reflect changes to business objectives or the risk environment.