How to view an individual feedback response
Click the menu icon on the top left corner of your page. Select Feedback Records.
Click the Records button.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/7515/3877841/1709630710632-Screenshot2B2024-03-052Bat2B1020240305-78-oc9qjw.png)
Find the record you want to view. Use the column headers to narrow the search parameters.
You can also use the search box to find a particular record. Note:
- For Records, you can search by Agent or Customer, using the relevant name or email address.
- For Users, you can search by Agent, using the relevant name or email address.
- For Comments, you can search by Agent or Customer, using the relevant name or email address. You can also search for a specific comment using keywords from the comment.
Click the symbol on the right of the record.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/7515/3877862/1709632186169-Screenshot2B2024-03-052Bat2B1020240305-102-7qv1l1.png)
Click Go to Feedback. This opens a pop-up window that contains the feedback details.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/7515/direct/1687668238826-image.png)
What can an individual user agent see (who’s not a manager/team leader/administrator)?
An individual user will be able to view their own records.
They will also be able to compare themselves against their team or department.
- They will see their team’s average numbers.
- They will not be able to see other team members' individual scores.