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Case Management Support Home Case Management Case Management in CX Index Cases and Case Management A ‘case’ in CX Index means a customer issue, such as a … How to view and manage a case How to view a case Click the menu icon on the top left corner of your page. Selec… Case Rules What are Case Rules? Case Rules are the criteria that must be met for a case to … Case Reasons What are Case Reasons? Case Reasons are the failure point of the survey process … Custom Case Fields What are Custom Case Fields? These are the fields that a user completes when man… How to email an end user about a case How to enable email functionality In order to email an end user about a case, the…